# Useful answers. Grounded in your business.

> A website assistant built and operated by SwitchCase Studios, grounded in selected knowledge and connected to a clear route to a person when help is needed.

- Page type: Product / work story
- Canonical page: https://switchcasestudios.com/work/companion
- Summary: See how SwitchCase Studios built Companion, a website AI product for cited answers, selected knowledge, flexible embeds, and support follow-up when people need help.
- Product or related link: [Explore Companion](https://companion.switchcasestudios.com/)
- Product entity: Companion
- Live product: [Try Companion](https://companion.switchcasestudios.com/)
- Product summary: A website AI companion that turns approved business knowledge into cited answers, useful conversations, and a clear route to your team.
- Product features: Cited answers, Knowledge sources, Flexible embeds, Support follow-up

## At a glance
- **Cited answers:** Grounded in selected business content
- **Inline + floating:** Fits the website experience
- **Human routes:** Support links and configured handoffs

## A helpful conversation needs more than a chat bubble.
Visitors ask questions at the moment of intent. The experience should help them find a relevant answer and a useful next step without hiding what the answer is grounded in.

Companion brings source curation, cited answers, appearance, and review into one workflow so teams can meet visitors with useful knowledge and a clear path to contact when a person is needed.

## The decision behind Companion
### Constraint
A website assistant should not present an unsupported answer as if it came from approved business knowledge.

### Design choice
Answers are checked against retrieved passages and citations; unsupported output is replaced before it reaches the visitor.

### Trade-off
A strict knowledge boundary can leave some questions unanswered, where a less constrained assistant might attempt a broader reply.

### In practice
The visitor experience can make evidence and escalation part of the interaction instead of hiding uncertainty behind a fluent response.

## A conceptual product flow
1. **01 — Choose approved knowledge.** Select the pages and documents the assistant is allowed to use.
2. **02 — Answer with sources.** Show citations with supported answers so visitors can inspect where they came from.
3. **03 — Route what needs a person.** Use the configured support path when the available knowledge does not support an answer.

## Product preview
![Companion on SwitchCase Studios showing the consent-first conversation entry screen](https://switchcasestudios.com/assets/images/previews/companion-live.webp)

Live Companion entry screen · No personal details entered

Image dimensions: 381 × 580.

## Explore this work
- [Explore applied AI and workflow automation](https://switchcasestudios.com/services/ai-workflow-automation)
- [Open our website assistant](https://switchcasestudios.com/#companion-tour)

## Production capabilities
- Selected website and document knowledge
- Source and page citations
- Inline and floating embeds
- Brand and response configuration
- Feedback and knowledge-gap review
- Support links and configured handoffs

## Frequently asked questions
### Is Companion an owned SwitchCase Studios product?
Yes. Companion is an owned SwitchCase Studios product, built and operated as a working example of source-grounded product design, engineering, and ongoing improvement.

### Does Companion replace our website or support team?
No. It complements existing content and contact paths by helping visitors find selected knowledge, then giving them a configured route to your team when they need a person.

### Can Companion promise perfect answers?
No. Citations and answer checks support review, while response rules can make uncertainty and contact escalation explicit when the selected knowledge does not support an answer.

## Contact
Building an AI experience people can trust?

SwitchCase can help shape the knowledge boundary, interaction model, and production system behind an AI experience that stays clear about what it knows and what people should do next.

[Contact SwitchCase Studios](https://switchcasestudios.com/#contact)